“Before, when we would just test patients, it would just test and go home. We would look at the queue and how long it is and don't check if the patient is satisfied or not. Now I can listen to them and make sure that when they leave, they are satisfied, and everything is right.”

— DOH Lay Counsellor, Pilot Training Participant

“What I like now is that no one will be on your back looking for stats. I know I am not here for the stats; I'm here for people's lives.”

— DOH Lay Counsellor, Pilot Training Participant

“The recordings, the time we were recording ourselves because we were listening to ourselves, that's whereby we see our mistakes. So, the recordings have worked very well for me.”

— DOH Lay Counsellor, Pilot Training Participant

“My overall experience about MI training is that I saw it brought back the patient-centred approach… it brought back the importance of the patient knowing and actually wanting to take the medication because it will actually benefit her or him.”

— NGO Staff, Training-of-Trainers Participant

“It was best done using the local language because the participants were able to express themselves towards the clients and to dig more because it is easier when it is done in your local language.”

— NGO Staff, Training-of-Trainers Participant

“It was an eye-opener for us to remind ourselves what counselling was all about and the skills which we are supposed to implement every day in our facilities.”

— DOH Lay Counsellor, Pilot Training Participant